At gibe.xyz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for details on returns, exchanges, and refunds.
1. Returns
You may request a return within 14 days of receiving your order. To be eligible for a return:
- The item must be unused and in the same condition you received it.
- It must be in the original packaging.
- Proof of purchase or order confirmation is required.
To initiate a return, please contact us at support@gibe.xyz with your order number and reason for the return.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Items marked as final sale
- Perishable goods
- Personal care items (if used or opened)
- Gift cards or downloadable software products
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note: Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account or payment method again.
- Contact your credit card company—it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at support@gibe.xyz.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@gibe.xyz with a photo and description of the issue.
6. Shipping Returns
To return your product, you will receive return instructions via email after contacting our support team. Customers are responsible for return shipping costs unless the return is due to our error.
7. Contact Us
If you have any questions about our Refund Policy, please reach out to us at:
Email: support@gibe.xyz